TL;DR
- KuCoin User Allegations: Several users on Reddit have reported being unable to access or withdraw their funds on the KuCoin platform, with some accounts being blocked for months. One user reported their Monero (XMR) tokens worth $30,000 were frozen by the exchange.
- KuCoin’s Response: KuCoin has responded to these allegations, stating that the affected accounts were reportedly involved in illicit activities such as fraud, token theft, or hacking attacks. Eden Gao, KuCoin’s Global Public Relations and Branding Associate, stated that the exchange is actively working to resolve the reported issues.
- User Security Measures: KuCoin emphasized that it does not freeze user accounts or prevent users from managing their assets. To enhance user security, KuCoin has implemented a comprehensive risk control system and collaborates with global authorities and law enforcement organizations.
Crypto exchange KuCoin has addressed allegations made by users on Reddit who reported being unable to access their funds on the platform. Starting from Feb. 21, several posts appeared on the KuCoin subreddit from users claiming they were unable to withdraw their assets.
One user reported being unable to access their funds for four months despite providing all requested information to KuCoin, while another user stated their account had been blocked for two months.
KuCoin reportedly responded to these users with serious allegations, stating that it had received reports of their accounts being involved in illicit activities such as fraud, token theft, or hacking attacks, backed by substantial evidence.
Furthermore, a user reported that their Monero (XMR) tokens worth $30,000 were frozen by the exchange. Another user, despite having a verified account with years of usage, reported that their withdrawal capabilities had been suspended.
Eden Gao’s Statement: KuCoin’s Efforts to Resolve User Issues
These reports sparked discussions and speculation among Reddit users about the possible causes, with some suggesting it might be related to Know Your Customer checks. Some users advised others to withdraw their assets to avoid potential issues. However, KuCoin reassured its users that it was actively working to resolve the reported issues.
Eden Gao, KuCoin’s Global Public Relations and Branding Associate, informed news media that moderators were already in communication with the affected users to resolve their issues. Gao stated that the exchange would continue the dialogue and provide solutions for each case.
The representative from KuCoin emphasized that the exchange does not freeze user accounts or prevent users from managing their assets. To enhance user security, KuCoin has implemented a comprehensive risk control system and voluntarily collaborates with global authorities and law enforcement organizations.
The representative also noted that with 31 million users worldwide, some users might encounter disruptions. However, Gao assured the community that KuCoin has dedicated support members across various public platforms, including X, Telegram, and Reddit, among others.
