Trezor, a renowned provider of hardware wallets for cryptocurrencies, is immersed in an investigation after a recent security incident that occurred on January 17, 2024.
This incident resulted in unauthorized access to the company‘s support portal and the exposure of contact information belonging to approximately 66,000 users who interacted with Trezor Support since December 2021.
The compromised information includes names and email addresses, but Trezor has assured its users that their digital assets have not been affected by this incident.
On January 17, 2024, at 22:20 UTC, Trezor identified an unauthorized intrusion into its support portal.
The breach occurred at the level of the third-party support portal that Trezor uses to help its customers.
The company immediately began a thorough investigation in collaboration with its third-party service provider.
In order to protect its users and maintain transparency, Trezor has taken immediate measures
The company has already notified all users who may have been affected by the breach.
Trezor expects all affected users to receive notification emails within the next 12 hours.
Trezor has emphasized that the security incident did not compromise users digital assets.
This guarantee is vital, since the main function of Trezor hardware wallets is to safeguard cryptocurrency holdings.
The breach, while concerning, was limited to the exposure of names and email addresses and did not extend to any digital currencies stored in wallets.
Trezor’s investigation is ongoing, and the company is actively working to determine the full scope of the security incident.
This includes identifying vulnerabilities exploited during the breach and understanding the reasons behind it.
These investigations are complex and may take time to ensure a complete understanding of the situation.
During the investigation, it was revealed that the person responsible for the breach contacted 41 users via email.
These users were subject to requests for sensitive information, specifically their cryptocurrency recovery seeds.
Trezor strongly recommends all users exercise extreme caution when receiving unsolicited emails that request sensitive information.
Authentic company communication will always take place through official channels.
Trezor has built a strong reputation for prioritizing the security of its users cryptocurrency assets.
This incident highlights the continued need for surveillance and cybersecurity measures within the cryptocurrency industry.
The company is committed to continually improving its security protocols to prevent future breaches and protect its users personal information.